AURA (also known as Aura UK Services) are a technology platform that connects people, businesses, and alarm monitoring centers to a nationwide network of vetted, SIA-licensed private security and emergency responders. They are now looking to recruit a brand new apprentice to join their office admin team!

Job Description

You’ll play a key role in keeping the business running smoothly, working closely with the wider team and supporting day-to-day operations.

What you’ll be doing:

• Sending invoices and quotes to clients via the company portal

• Help map our current quoting process and support the move to automated quoting

• Test new tools and workflows, gather feedback from the team and help roll them out

• Respond to customer queries by email, phone and other channels promptly and professionally

• Play a key part in a project to improve how we manage scheduled services, from booking through to completion

• Monitor upcoming and overdue services and flag anything at risk of slipping

• Respond to customer queries by email, phone and other channels promptly and professionally

• Support with onboarding paperwork, service documentation and general team admin

Entry Requirements

• A positive, can-do attitude and a genuine desire to learn and progress

• Clear, friendly communication, both written and on the phone

• Well organised, with a good eye for detail

• Able to manage your own time and priorities without close supervision

• Comfortable using email, spreadsheets and everyday computer tools

• Willing to study alongside the role as required for the apprenticeship

Training to be Provided

This is where you'll learn the skills that businesses actually run on.

Your apprenticeship training is delivered by Skills for Security, specialists in developing real workplace skills within the fire and security industry.

You’ll complete a Level 3 Business Administration apprenticeship, with training delivered remotely, twice a month - no travel, just focused learning that fits around your job.

What you’ll do as part of the programme:

• Learn how real businesses operate day to day

• Build practical administrative, organisational and communication skills

• Work on tasks and projects linked to your role

• Build evidence from your job to support your learning

• Take part in tutor-led sessions via Microsoft Teams

Your employer supports you on the job. We focus on your training and progression.

Earn. Learn. Build a career that can take you anywhere.

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