Due to continued growth, FSD are now looking to employ an apprentice to join their team. Please ensure that you have read the full job description before applying.

Job Description

You’ll play a key role in supporting our customers and engineers, working closely with the wider team and ensuring a high standard of service is delivered at all times.

What you’ll be doing:

• Handle incoming calls and emails professionally

• Log service requests, faults and maintenance visits accurately

• Schedule and coordinate engineer appointments

• Keep customer records and internal systems up to date

• Provide basic advice on products and services

• Liaise with engineers, suppliers and internal teams

• Support general admin and customer service tasks

• Learning design/CAD

• Supporting with technical tasks

Entry Requirements

• Maths and English GCSE's at grade 4/C or above

• Live local to the office and able to commute

Training to be Provided

This is where you learn how to solve problems and support customers for real.

Your apprenticeship training is delivered by Skills for Security, specialists in developing real workplace skills within the fire and security industry.

You’ll complete a Level 3 Customer Service Specialist apprenticeship, with training delivered remotely, twice a month - no travel, just focused learning that fits around your job.

What you’ll do as part of the programme:

• Learn how real businesses operate day to day

• Build practical administrative, organisational and communication skills

• Work on tasks and projects linked to your role

• Build evidence from your job to support your learning

• Take part in tutor-led sessions via Microsoft Teams

Your employer supports you on the job. We focus on your training and progression.

Earn. Learn. Build a career that can take you anywhere.