Due to continued growth, Macaw Security Solutions are now looking to employ an apprentice to join their team. Please ensure that you have read the full job description before applying.

Employer Description

Macaw Security Solutions Ltd incorporated in May 2018 is a leading provider of bespoke electronic and physical security solutions, catering to clients throughout the West Midlands and across the United Kingdom.

Job Description

You’ll play a key role in keeping the business running smoothly, working closely with the wider team and supporting day-to-day operations.

• Manage day-to-day office operations and administrative tasks

• Maintain accurate records, files, and documentation

• Handle incoming calls, emails, and customer enquiries

• Book and coordinate engineer appointments and installations

• Liaise with clients to confirm schedules and updates

• Track job progress and update internal systems

• Provide professional support to customers regarding security systems (alarms, CCTV, access control)

• Prepare quotes, invoices, and service reports

• Handle basic queries and escalate technical issues when needed

• Maintain CRM/database with customer and job details

Entry Requirements

• Strong organisational and multitasking skills

• Maths and English GCSE at grade 4/C or above

• Excellent communication (written and verbal)

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Ability to work independently and as part of a team

• Attention to detail and problem-solving skills

Training to be Provided

This is where you'll learn the skills that businesses actually run on.

Your apprenticeship training is delivered by Skills for Security, specialists in developing real workplace skills within the fire and security industry.

You’ll complete a Level 3 Business Administration apprenticeship, with training delivered remotely, twice a month - no travel, just focused learning that fits around your job.

What you’ll do as part of the programme:

• Learn how real businesses operate day to day

• Build practical administrative, organisational and communication skills

• Work on tasks and projects linked to your role

• Build evidence from your job to support your learning

• Take part in tutor-led sessions via Microsoft Teams

Your employer supports you on the job. We focus on your training and progression.

Earn. Learn. Build a career that can take you anywhere.